Terms & Policies

Booking Policy

All appointments must be booked in advance. By booking an appointment, you agree to our cancellation and no-show policies listed below. We do not take deposits — bookings are made on trust and we appreciate your respect for our time.

Cancellation Policy

We kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment. Late cancellations make it very difficult to fill appointment slots and affect our small business. Please be considerate — if you are unsure about your availability, please wait until you are certain before booking. Repeated late cancellations may affect your ability to book future appointments.

Patch Test Policy

For your safety, a patch test is strictly required at least 48 hours prior to your first lash lift, lash tint, or brow tint treatment with us. If you have not had a patch test, we will not be able to carry out the treatment and your appointment will need to be rescheduled. Please get in touch to arrange your patch test before booking these treatments.

Late Arrival Policy

If you are running late, please let us know as soon as possible. If you are more than 15 minutes late, we may need to shorten your treatment time or reschedule your appointment to avoid impacting the next client. We always do our best to accommodate you, but we appreciate your understanding.

No-Show Policy

Failure to attend an appointment without prior notice is not fair on our small business and other clients who may have wanted that slot. Repeated no-shows may result in being unable to book future appointments with us. If something unexpected comes up, please always let us know — we understand life happens.

Aftercare Reminder

To get the best results from your treatments, please follow the aftercare advice provided. We cannot be held responsible for premature fading of tints, lifted lashes dropping, or chipped gel/BIAB if correct aftercare has not been followed. Full aftercare guidance is available on our Aftercare page.

Privacy Notice

Your privacy is important to us. When you make a booking or enquiry, we collect your name, phone number, and email address. This information is stored securely and used solely to manage your appointments, send booking confirmations, and communicate with you about your treatments.

Any health information shared during consultations is kept strictly confidential and used only to ensure your treatments are carried out safely. Your details will never be sold or shared with third parties.

Under UK GDPR, you have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights, please contact Kelly directly at thelashandnailedit@gmail.com.

Our lawful basis for processing your data is the performance of a contract (your appointment) and our legitimate interest in running our salon business. We do not use your details for marketing without your explicit consent.